Refund Policy

1. Strict No-Refund & No-Replacement Policy

To preserve our centuries-old hygiene and purity standards, we maintain a firm zero-return policy across all sales channels:

• No Cash Refunds: We do not issue cash refunds, store credits, or payment reversals for any placed or dispatched orders under any circumstances.
• No Free Replacements: We do not provide free replacement parcels or exchanges once a parcel has been handed over to courier partners or local delivery riders.
• Perishable Food Safety Exemption: Because food items cannot be re-shelved, inspected, or re-sold after leaving our bakery premises, consumer right of return does not apply to our perishable bakery goods.
• No Doorstep Rejection: Orders cannot be rejected at the doorstep due to change of mind. All confirmed orders are legally binding sales.

2. Double-Layer Protective Packaging

We take extraordinary precautions to ensure your bakes arrive in pristine condition. Every tin box dispatched nationwide is packed with:

• Food-grade internal parchment cushioning to prevent friction.
• Airtight tin sealing to preserve morning oven aroma and crispness.
• Double-layer shock-absorbent outer bubble armor.

While our protective packaging minimizes transit breakage across 150+ Pakistani cities, slight cosmetic crumbling is natural in traditional artisanal bakes and does not constitute grounds for refund or replacement.

3. Order Cancellation Window

If you need to cancel an accidental order, you must contact our support desk via WhatsApp within 1 hour of order placement or prior to oven baking and rider dispatch. Once baking commences or rider assignment occurs, the order enters active production and cannot be cancelled or modified.

4. Customer Address & Delivery Obligations

Customers are responsible for providing an accurate street address and maintaining an active WhatsApp phone number for rider coordination. If a delivery attempt fails due to customer unavailability, incorrect contact details, or refusal, the order will be marked as delivery failed without refund eligibility.